Frequently Asked Questions
Everything you need to know about our handcrafted footwear.
How do I determine my correct size for BLKBRD shoes?
We recommend referring to our comprehensive size guide available on each product page. Since our shoes are handcrafted on specific lasts, we generally suggest sizing down by one from your standard sneaker size for a perfect fit.
Do you offer international shipping?
Yes, we ship our artisanal footwear worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Can I request a custom or Made-to-Order (MTO) pair?
Absolutely. BLKBRD specializes in MTO services where you can select your preferred leather, sole type, and construction method. Please contact our concierge team to begin your bespoke journey.
What is your return and exchange policy?
We accept returns and exchanges on all standard-sized, unworn items within 14 days of delivery. Please note that custom-made or personalized orders are final sale and cannot be returned.
How should I care for my leather shoes?
To ensure longevity, we recommend using cedar shoe trees after every wear, rotating your pairs, and applying high-quality cream and wax polish every 4-6 weeks to keep the leather hydrated.
What construction methods do you use?
Our footwear is primarily crafted using traditional Goodyear Welted or Blake Stitch construction, ensuring that your shoes are not only durable but also fully resolable by any master cobbler.